Customer Services

Setup

• Setup departments with individual helpdesks, with specific fields and data capture points per department.
• Setup custom fields including, text boxes, picking lists, drop downs
• User access per department, but I.T. departments can access each helpdesk

Functional

• Jobs can be assigned to an individual and alerts and requests are sent via system alerts using Bellerophon’s detailed alerting module and via optional emails
• Jobs can be updated and a full and complete audit trial is tagged to the job. This included information regarding what was done, the time it was carried out and by whom
• Job’s can be reassigned back and forth to various people; the audit trail is updated automatically
• The jobs can be filtered by both the standard fields and the custom user defined fields

 
 
Informational

• Statistical information about the success of failure of jobs completed in time.
• Individual users can be monitored and their progress compared to others in a league table
• Graphical charts depicting the percentage of jobs completed on time versus, overdue jobs and overdue jobs completed after the estimated due date has been changed to monitor anomalies.
• Jobs can be plotted in an Outlook style calendar interface for easy viewing of the day, week or months tasks.